Frequently asked questions

General questions

Are there any rows with the increased seat pitch on the plane?

What time is indicated in the tickets?

Air ticket payment

How can I pay for the air ticket when I buy it on the website?

Can military personnel purchase tickets on the website under a travel order?

Animal transportation

What kinds of animals are allowed for transportation on the Airline flights?

Air ticket purchase

Can I buy a ticket for a charter flight of your Airline on the website?

How to buy tickets for a group of passengers on the website?

Loyalty program

How to register in the “Easy to fly!” program?

Is it possible to register a child in the “Easy to fly!” program?

Flight check-in

I have trouble completing online check-in. What should I do?

What is the cost of the Seat Selection service?

Transfer/Aeroexpress

Does NordStar Airlines provide the service of passengers transfer to the airport?

What kind of payment cards can be used to pay for a ticket to Aeroexpress?

Luggage and carry-on luggage

What items are permitted for excess carry-on luggage transportation?

Are baby bassinets and baby strollers permitted to be carried in the aircraft cabin?

On-board service

Are there special meals for children on the airline flights?