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Transportation of animals
In accordance with the Rules for the Air Transportation of Passengers and Baggage on NordStar Airlines flights, adult passengers are allowed to carry pets (birds).
A passenger traveling with an animal must have and present at check-in valid documents (certificates) on the health of the animal, issued by the competent authorities in the field of veterinary medicine.
The service is available when booking tickets for all flights of NordStar Airlines and is paid at the airport of departure, when checking in for the flight.
Transporting an animal in the cabin
You can book the service of transporting pets in the aircraft cabin if:
- your pet weighs no more than 10 kg (including container or cage);
- the size of the container (cage) in the sum of three dimensions (length / height / width) should not exceed 118 cm;
- the height of the container (cage) should not exceed 23 cm;
- the bottom of the cage or container must be tight, waterproof and covered with absorbent material. The cage and container must prevent spillage of absorbent material;
- the dimensions of the cage or container should allow the animal to stand up to its full height, turn around. The bird cage must be covered with a dense, opaque fabric.
Transportation of an animal on an adjacent seat in the cabin
You can book the service of transporting pets in the aircraft cabin in a separate passenger seat next to the owner if:
- you are traveling in economy class;
- your pet weighs no more than 23 kg (including container or cage);
- the size of the container (cage) should not exceed 55*40*40 cm;
- the bottom of the cage or container must be tight, waterproof and covered with absorbent material, and the cage or container must be securely fastened to the seat using seat belts;
- the dimensions of the cage or container should allow the animal to stand up to its full height, turn around. The bird cage must be covered with a dense, opaque fabric.;
- for a passenger carrying an animal in a neighboring seat, a seat will be reserved at the window and in the center of the block of seats at check-in at the airport of flight departure. During the entire flight, the animal must be placed on a seat near the window, in a container (cage), fastened with seat belts.
Transportation of an animal in the luggage compartment of an aircraft
If your pet (including container or cage) weighs up to 50 kg, it can be transported in the baggage compartment of the aircraft.
- For the transportation of an animal, the passenger is obliged to provide a container or cage of sufficient size with air access and a reliable design.
- The bottom of the cage or container should be tight, waterproof and covered with absorbent material. The cage and container must prevent spillage of absorbent material.
- When sending an animal, you must present a completed Acceptance of the conditions for the carriage of an animal (bird) as checked baggage at the airport of departure.
Transportation of a guide dog
Guide dogs accompanying visually impaired (hearing) passengers are transported in the aircraft cabin free of charge in excess of the free baggage allowance, subject to appropriate training.
The training of a guide dog is certified by a certificate, provided that such a dog has a collar, a muzzle and is tied at the owner's feet.
Transportation of a service dog
Transportation of a service dog in the cabin of an aircraft may be carried out upon presentation of a document confirming that the passenger accompanying the service dog is an employee of the canine service of the federal executive body, and a document confirming the special training of the service dog.
A service dog transported in the cabin of an aircraft must have a collar, a muzzle and be tied to a seat at the feet of the passenger who accompanies it.
Transportation of dangerous breeds of dogs can only be carried out in special cages with a reinforced structure and only in the cargo hold. It is not allowed to transport such breeds of dogs without the owner's accompaniment.
List of dog breeds that are dangerous*:
- American pit bull terrier
- American Staffordshire Terrier
- Staffordshire bull terrier
- Bull Terrier (miniature bull terriers are not dangerous breeds)
- American bulldog
- Dogo argentino
- Karabash/Kangal/Anatolian Shepherd Dog
- Caucasian Shepherd Dog
- Rottweiler
Transportation of animals (birds) as checked baggage is carried out under the following conditions:
- The air temperature in the baggage and cargo compartments of the aircraft, in accordance with the manufacturer's documentation, is in the following ranges:
Air temperature on earth Air temperature in the baggage and cargo compartments of the aircraft Below 0°C From -3°C before 1°C From 0°C before 32°C From 1°C before 11°C Above 32°C From 7°C before 21°C Containers used to transport animals increase the temperature that animals experience inside. If the exact magnitude of the temperature rise is not known, an increase of 6°C should be assumed.
- The crew does not have the ability to directly control and adjust the temperature in the baggage and cargo compartments of the aircraft.
- In the cargo compartments, the pressure reaches the same level as in the passenger compartment. There is no special equipment for maintaining pressure in the baggage and cargo compartments. Most animals can easily tolerate this level of pressure. However, lower air pressure can affect brachycephalic dog breeds.
- The level of noise and sound impact in the baggage and cargo compartments of the aircraft is higher than in the passenger cabin.
- During transportation through the territory of the airport, as well as while waiting for loading into the aircraft and when unloading from the aircraft, the container with the animal (bird) will be in the open air.
- The competence of the Airline does not include the assessment of the condition of the animal (bird), the possibility of air transportation, the assessment of the possible negative impact of air transportation on the animal (bird), in connection with which the passenger independently assesses the condition of his animal and its readiness for air transportation.
In view of the foregoing, when making a decision on the transportation of an animal (bird) as checked baggage, please take into account the above conditions and rules for the transportation of an animal (bird) and its transportation to (from) the aircraft when loading and unloading baggage.
When deciding to transport an animal (bird) as checked baggage, the passenger assumes full responsibility for the animal (bird) and its condition as a result of the above conditions of air transportation from the moment the animal (bird) is checked in baggage until the moment the animal (bird) is released ) at the arrival airport.
The airline is not responsible for any harm to the life and health of an animal (bird) caused by the above conditions of air transportation from the moment the animal (bird) is checked in as baggage until the moment the animal (bird) is released at the airport of arrival.
Acceptance for transportation of pets (birds) is made on the condition that the passenger takes full responsibility for them. NordStar Airlines is not responsible for the injury, loss, illness or death of an animal (bird), as well as refusal to import (or transport) them into (through) the country (territory) during international air transportation.
The passenger is obliged to comply with all the requirements of the NordStar airline, reimburse the airline for losses and additional costs that may arise during the transportation of the animal (bird).
If your pet (including container or cage) weighs more than 30 kg and you plan to travel on a charter flight with NordStar Airlines, the pet transportation service is not available.
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